One of Safe Space's core beliefs is that service delivery should be continually assessed – its methods and results quantitatively and qualitatively measured and its issues addressed in a timely fashion. We have an entire department – Policy and Planning – dedicated to creating and implementing the tools/processes required for evaluation at every operational level. The department has instituted two systems – Quality Assurance and Performance Monitoring and Management – that draw every staff member into the process of assessment and build broad buy-in for continual self-examination and self-improvement.
To hear about some of the lives that have been affected by our programs, read about the experiences of Sahiba, Angel, Carlos and George, Sarika, and Kamala. You can also find more information in our Annual Report.
Through rigorous and ongoing performance measurement and management, Safe Space's programs have achieved quantifiable success. Some of the results in 2009 include the following:
- Enrolled more than 6,000 children and families in Health Insurance programs.
- 99% of the children in our Healthy Families Jamaica program were at an age-appropriate development level during their last assessment.
- 84% of the children who completed services in our Seen & Heard program experienced a decrease in their symptoms, and 92% of their caregivers became confident in their ability to care for their children.
- 100% of the women in our Immigrant Support program had created a safety plan within one month of entering the program.
- 67% of those who entered our Youth Drop-In Centers with unstable housing had secured stable housing within three months of beginning services, and 91% of the youth who entered the program with stable housing remained in stable housing throughout services.
- We reached 7,689 youth in Queens and Manhattan through our outreach programs.
- 100% of the residents in our Transitional-Living Programs were employed or enrolled in school within 90 days of entering the program.
